CLAWCRAFT
Artisan Guarantee

Refund & Cancellation Policy

Last Updated: October 2026 • Honest protection for Indian art collectors

1. Order Cancellations

We want you to be completely confident in your purchase. You may cancel your order free of charge at any time prior to courier dispatch:

  • To cancel, reach our Studio Contact Desk quoting your order number (e.g. CC-2026-XXXX).
  • Upon confirmation, a 100% refund is initiated immediately to your original payment method via Razorpay.
  • Once an order has been handed over to the courier partner and an AWB has been issued, it cannot be canceled in transit.

2. Transit Damage Protocol & Free Replacement

100% TRANSIT DAMAGE COVERAGE

Although we pack all relics inside rigid armor cartons with high-density shock foam, courier transit can occasionally be rough. If your sculpture arrives dented or damaged:

  1. Notify our studio within 48 hours of delivery.
  2. Send unboxing photos or a short video showing the damaged package and sculpture via our Contact Desk or WhatsApp.
  3. We will schedule a reverse-pickup from your doorstep at zero cost to you.
  4. You can choose between a priority replacement piece fabricated for free or a 100% refund.

3. Nature of Handmade Upcycled Art

Every CLAWCRAFT relic is uniquely handcrafted from authentic, post-consumer aluminum beverage cans. Subtle microscopic variations in color registration, can curvature, and rivet placements are inherent characteristics of sustainable hand fabrication and constitute proof of artistic authenticity, not defects.

4. Bespoke Custom Commissions

Custom builds commissioned via our /custom portal involve personalized sourcing, custom sketching, and bespoke fabrication. Once an architectural sketch is approved and a production deposit is paid, custom commissions are non-refundable unless damaged during transit.

5. Refund Processing Timeline

Approved refunds are credited back to the original source instrument (UPI account, Credit/Debit Card, or NetBanking bank account) through Razorpay. Once initiated by our studio, funds typically appear in your account within 5 to 7 business days depending on your issuing bank.

6. Need Assistance?

Our founder and artisan team are directly accessible for any concerns:

CLAWCRAFT Support Desk

Contact Desk: /contact