Privacy Policy

1. Overview

CLAWCRAFT ("Studio", "we", "us", "our") is committed to protecting the privacy of visitors and collectors who browse and purchase handcrafted art pieces on clawcraftstudio.in. This Privacy Policy outlines our practices regarding the collection, storage, and protection of personal data in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

2. Information We Collect

When you browse our storefront, commission a bespoke piece, or place an order, we collect:

• Contact Information: Full name, email address, and 10-digit Indian phone number.
• Delivery Information: Physical shipping address, landmark, city, state, and 6-digit postal PIN code.
• Transaction Reference: Order ID, payment mode, and Razorpay transaction identifier. (Note: We do NOT collect or store your credit/debit card numbers, CVVs, or UPI PINs; all payments are processed through Razorpay's RBI-licensed gateway).
• Commission Inquiries: Concept descriptions, reference visuals, and budget preferences submitted via our custom build forms.

3. How Your Information Is Used

Your details are used exclusively for legitimate business purposes:

• Processing, hand-crafting, and fulfilling your order.
• Printing courier airway bills (AWBs) and dispatching packages through verified courier partners (Bluedart, Delhivery, DTDC).
• Transmitting order confirmation and courier tracking alerts via email and SMS/WhatsApp.
• Responding to your customer support and custom commission inquiries.

4. Payment Security & Data Sharing

We do not sell, rent, or trade your personal information to third parties. We share your information solely with trusted service providers necessary for store operations:

• Payment Gateway: Razorpay Software Private Limited for encrypted, PCI-DSS compliant payment processing.
• Logistics Partners: Integrated courier services strictly to effect physical doorstep delivery.
• Transactional Email: Resend for automated transactional order status updates.

5. Data Retention & Your Rights

We retain customer order records for statutory accounting and warranty fulfillment periods under Indian law. You have the right to request a summary of the personal data we hold or request deletion of non-essential records by contacting us at our Studio Privacy Desk.

6. Contact Information

For any questions regarding this Privacy Policy, please contact our grievance officer at: